Where is your shop bleeding?

Revenue problems rarely begin at the bank account. Find where the process is leaking first.

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Estimating

Average initial estimate$Average supplement dollars$Supplements per ROcountAverage labor hours soldhoursPosted/collected labor rate used for this diagnostic$/hrLegitimate labor hours believed missed per ROhours

Parts & production

Wrong or unusable parts per monthcountParts return rate%Average days lost waiting for partsdaysVehicles currently in processcountProduction technicianscountProduction stallscountAverage touch hours per vehicle/dayhoursVehicles currently idlecountRework rate%

Cycle time & front office

Average keys-to-keys daysdaysAverage active repair daysdaysAverage insurer approval delaydaysAverage supplement delaydaysAverage sublet delaydaysDays between customer updatesdaysAverage open supplement agedaysCompleted vehicles awaiting paymentcountFiles awaiting documentationcount

Capture controls

Parts markup is consistently capturedMaterials are consistently capturedLegitimate sublet markup is consistently capturedParts are routinely ordered before teardownParts are mirror-matched before productionCritical parts are ready before productionBlueprinting is complete before production

File proof

OEM procedures are documentedRequired damage/process photos are presentScan reports are attachedCalibration documentation is attachedParts and sublet invoices are attachedCustomer authorization is documentedFinal quality control is documented

How often does work move out of sequence?